Customer-Facing Thermal Analysis Applications Scientist

NETZSCH Instruments North America L.L.C.; Burlington (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision and life/dis/.

Job summary

NETZSCH Instruments in Burlington, MA, is seeking an Applications Laboratory Scientist to conduct thermophysical measurements, generate technical reports, and provide expert application support to customers and internal teams.

The role requires strong communication, a customer-focused mindset, and the ability to translate complex concepts into practical solutions. Travel across North America is expected.

Qualifications

• Bachelor's degree in Physics, Engineering, Chemistry, or Materials Science.
• Minimum five years of laboratory experience.
• Strong verbal and written communication skills.
• Ability to present to technical and non-technical audiences.
• Willingness to travel up to ~15%.
• Authorized to work in the United States.

Responsibilities

• Perform thermophysical property measurements using LFA, GHFM, HFM, and GHP.
• Prepare samples, operate instruments, analyze data, and write reports.
• Calibrate, troubleshoot, and maintain laboratory instruments.
• Support ISO 17025 compliance and lab quality systems.
• Provide applications support to customers, sales, and service engineers.
• Consult with customers to understand testing objectives and recommend approaches.
• Develop technical papers, application notes, marketing content, and educational materials.
• Deliver customer training, instrument demonstrations, webinars, and presentations.
• Represent NETZSCH at conferences, trade shows, and customer meetings.
• Collaborate with sales, service, marketing, and product management.
• Travel periodically across North America for visits and events.

Skills

Communication skills

Customer-facing

Lab experience

Travel readiness

Education

Bachelor's degree in Physics/Engineering/Chemistry/Materials Science

Job description

NETZSCH Instruments in Burlington, MA, is seeking an Applications Laboratory Scientist to conduct thermophysical measurements, generate technical reports, and provide expert application support to customers and internal teams.

The role requires strong communication, a customer-focused mindset, and the ability to translate complex concepts into practical solutions. Travel across North America is expected.