Applications Lab Scientist

NETZSCH Instruments North America L.L.C.; Burlington (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision and life/dis/.

Job summary

NETZSCH Instruments in Burlington, MA, is seeking an Applications Laboratory Scientist to conduct thermophysical measurements, generate technical reports, and provide expert application support to customers and internal teams.

The role requires strong communication, a customer-focused mindset, and the ability to translate complex concepts into practical solutions. Travel across North America is expected.

Qualifications

• Bachelor's degree in Physics, Engineering, Chemistry, or Materials Science.
• Minimum five years of laboratory experience.
• Strong verbal and written communication skills.
• Ability to present to technical and non-technical audiences.
• Willingness to travel up to ~15%.
• Authorized to work in the United States.

Responsibilities

• Perform thermophysical property measurements using LFA, GHFM, HFM, and GHP.
• Prepare samples, operate instruments, analyze data, and write reports.
• Calibrate, troubleshoot, and maintain laboratory instruments.
• Support ISO 17025 compliance and lab quality systems.
• Provide applications support to customers, sales, and service engineers.
• Consult with customers to understand testing objectives and recommend approaches.
• Develop technical papers, application notes, marketing content, and educational materials.
• Deliver customer training, instrument demonstrations, webinars, and presentations.
• Represent NETZSCH at conferences, trade shows, and customer meetings.
• Collaborate with sales, service, marketing, and product management.
• Travel periodically across North America for visits and events.

Skills

Communication skills

Customer-facing

Lab experience

Travel readiness

Education

Bachelor's degree in Physics/Engineering/Chemistry/Materials Science

Job description

NETZSCH Instruments is a leading provider of thermal analysis and thermophysical property measurement solutions. We are seeking a highly motivated Applications Laboratory Scientist to join our Applications Laboratory team in Burlington, Massachusetts.

This position offers a unique opportunity to combine hands-on laboratory work with customer interaction, technical consulting, and scientific problem-solving. The ideal candidate is passionate about materials characterization, enjoys working directly with customers, and is enthusiastic about representing NETZSCH at customer sites, conferences, seminars, and training events.

Position Summary

As an Applications Laboratory Scientist, you will conduct thermophysical property measurements on customer materials, generate technical reports, provide application support, and serve as a technical resource for customers and internal teams. This role requires strong communication skills, a customer-focused mindset, and the ability to translate complex technical concepts into practical solutions.

Key Responsibilities

• Perform thermophysical property measurements on customer samples using Laser Flash Analysis (LFA), Guarded Heat Flow Meter (GHFM), Heat Flow Meter (HFM), and Guarded Hot Plate (GHP) techniques.
• Conduct sample preparation, instrument operation, data analysis, and technical report generation.
• Troubleshoot, maintain, and calibrate laboratory instruments and equipment.
• Support laboratory quality systems and ISO 17025 compliance activities.
• Provide application and technical support to customers, sales personnel, and service engineers.
• Consult with customers to understand testing objectives and recommend appropriate measurement approaches.
• Develop technical papers, application notes, marketing content, and educational materials.
• Deliver customer training, instrument demonstrations, webinars, and technical presentations.
• Represent NETZSCH at conferences, trade shows, seminars, and customer meetings.
• Collaborate with sales, service, marketing, and product management teams to support business objectives.
• Travel periodically throughout North America to support customer visits, training programs, technical seminars, and industry events.

Required Qualifications

• Bachelor's degree in Physics, Engineering, Chemistry, Materials Science, or a related technical discipline.
• Minimum of five years of laboratory experience (relevant graduate research experience will be considered).
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to both technical and non-technical audiences.
• Confident, personable, and professional presence in customer-facing settings, including presentations, demonstrations, and training.
• Strong organizational, prioritization, and time-management skills.
• Keen attention to detail and commitment to high-quality work.
• Self-motivated, with the ability to manage multiple projects simultaneously and work independently while contributing effectively within a team.
• Willingness to travel throughout North America up to approximately 15% of the time.
• Must be authorized to work in the United States.

Preferred Qualifications

• Experience or strong interest in thermal analysis, thermophysical property measurements, materials characterization, heat transfer, and thermal conductivity.
• Experience in a customer-facing technical role such as applications support, technical sales support, scientific consulting, or laboratory services.
• Experience presenting technical information to customers, industry audiences, or academic groups.
• Advanced degree (M.S. or Ph.D.) in a related technical discipline.

NETZSCH offers a competitive compensation and benefits package, including:

• Health, dental, vision and life/disability insurance