Head of Customer Solutions Engineering - Austin Hub

Sonar; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Sonar is seeking a Manager, Customer Solutions Engineering to establish and lead the Austin CSE hub. You will recruit, develop, and guide a team of Customer Solutions Engineers, shaping culture and standards from day one while ensuring top-tier technical outcomes for Mid-Market and Enterprise customers.

You will collaborate with Field Engineering, Sales, Product, and Support to set priorities, drive product feedback, and align on growth.

Qualifications

• 8+ years in Solutions Engineering, Customer Success Engineering, or similar roles.
• At least 3 years in people management or team lead capacity.
• Deep fluency in modern software development practices including CI/CD and DevSecOps.

Responsibilities

• Build and lead the Austin CSE Hub: recruit, onboard, and develop a high-performing team.
• Drive customer outcomes at scale across Mid-Market and Enterprise accounts.
• Coach and develop your team with regular 1:1s and performance reviews.
• Define hub operations and collaboration rhythms with global counterparts.
• Partner cross-functionally with Sales, Product, and Support leadership.

Skills

People management

Solutions Engineering

Customer success engineering

CI/CD pipelines

DevSecOps

Agentic SLDC

Leadership

Tools

Sonar platform

Job description

Sonar is seeking a Manager, Customer Solutions Engineering to establish and lead the Austin CSE hub. You will recruit, develop, and guide a team of Customer Solutions Engineers, shaping culture and standards from day one while ensuring top-tier technical outcomes for Mid-Market and Enterprise customers.

You will collaborate with Field Engineering, Sales, Product, and Support to set priorities, drive product feedback, and align on growth.