Senior Technical Success & Growth Manager

Semgrep; New York (NY); On-site; USD 145,000 - 210,000; Full time

Job summary

Semgrep is seeking a Senior Technical Account Manager to service our most important customers. This role drives implementation and ongoing adoption of Semgrep, creating personalized growth plans, de-escalating churn risks, and delivering executive reviews for practitioners and executives.

You will collaborate with Sales, Product, Engineering, Marketing, and Support to ensure customer value. The ideal candidate will have 5+ years in technical customer-facing roles, a deep understanding of CI/CD

Qualifications

• 5+ years in a customer-facing role on technical products.
• Deep understanding of developer workflows and build systems (CI/CD).
• Strategic thinker with strong customer empathy and growth planning ability.
• Excellent written and verbal communication with executive presence.

Responsibilities

• Host monthly check-ins to understand customer successes and challenges.
• Speak with technical stakeholders inside and outside Semgrep.
• Create personalized success plans to grow the value of the platform.
• Partner with Sales to host executive business reviews for practitioners and executives.
• Collaborate with Tech Support to resolve bug tickets and with Product for feature requests.
• Advocate for customers to influence the product roadmap and prioritize items.
• De-escalate urgent issues to minimize churn risk.
• Develop and improve best practices for delivering exceptional service.
• Contribute to documentation to widen usage of Semgrep products.

Skills

Customer facing

Account growth planning

Executive communication

Problem solving

Education

Engineering/technical degree

Tools

GitHub Actions

GitLab

Circle CI

Jenkins

Buildkite

Job description

Semgrep is seeking a Senior Technical Account Manager to service our most important customers. This role drives implementation and ongoing adoption of Semgrep, creating personalized growth plans, de-escalating churn risks, and delivering executive reviews for practitioners and executives.

You will collaborate with Sales, Product, Engineering, Marketing, and Support to ensure customer value. The ideal candidate will have 5+ years in technical customer-facing roles, a deep understanding of CI/CD