Customer-Facing Operations Leader & Program Manager

CTDI; Haslet (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health, dental, vision coverage

Paid holidays, vacation, sick/personal

Job summary

CTDI is seeking a General Manager-level leader to oversee account management, customer relations, and operations for a major CTDI customer in Haslet, TX. The role will manage the program management team, coordinate with cross-functional groups, and drive continuous improvement in service delivery and performance.

The ideal candidate has 10–15 years of operations leadership experience in high-volume settings, strong communication skills, and a proven ability to build positive client relationships

Qualifications

• B.S. degree in Business Management or related field preferred.
• Experience leading program management teams and cross-functional groups.

Responsibilities

• Ensure service level metrics and quality performance goals are met.
• Lead process improvements and standardization across branch operations.
• Coordinate with customer and internal departments (IT, HR, Accounting, Program Management, Quality).
• Prepare reports and analyses for customer and CTDI stakeholders.
• Support safety programs and OSHA/state requirements.
• Ensure building security compliance.
• Direct the CTDI program management team for a major customer.

Skills

Leadership

Coaching

Interpersonal skills

Customer interaction

Verbal communication

Written communication

Organizational skills

Analytical skills

Problem solving

Financial acumen

Education

B.S. in Business Management

Tools

MS Word

MS Excel

MS Access

MS Project

Job description

CTDI is seeking a General Manager-level leader to oversee account management, customer relations, and operations for a major CTDI customer in Haslet, TX. The role will manage the program management team, coordinate with cross-functional groups, and drive continuous improvement in service delivery and performance.

The ideal candidate has 10–15 years of operations leadership experience in high-volume settings, strong communication skills, and a proven ability to build positive client relationships