General Manager, Verizon Networks Programs (CPE)

CTDI; West Chester (Chester County); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Dental insurance

Vision insurance

Prescription coverage

Paid holidays

Vacation

Sick/personal time

Job summary

CTDI is seeking a General Manager in West Chester, PA to lead account management, customer relations, and branch operations. The role oversees a program management team, drives continuous improvement, and maintains positive customer relationships while pursuing new business opportunities for CTDI branches.

The ideal candidate has 10–15 years of operations management experience in high-volume settings, with strong leadership, financial, and MS Office skills.

Qualifications

• BS degree in Business Management or related field preferred.
• Strong leadership and financial acumen required.
• Proven ability to manage complex operations and multi-facility networks.
• Experience with P&L, budgeting, and performance metrics.

Responsibilities

• Ensure service level metrics and quality performance across CTDI branches.
• Lead process improvements and standardization across operations.
• Manage P&L and budget for branch locations.
• Supervise and motivate a staff of Branch Managers.
• Monitor revenues and expenses impacting P&L performance.
• Coordinate with customer and internal departments to resolve issues and drive opportunities.
• Prepare reports and analyses for customers and CTDI.
• Support forecast reconciliation with monthly close process and safety compliance.
• Ensure building security and OSHA/state workplace safety compliance.

Skills

Leadership

Coaching & Development

Interpersonal Skills

Customer Interaction

Verbal & Written Communication

Organizational & Analytical

Problem Solving

Financial Skills

Results Driven

Education

B.S. in Business Management or related

Tools

MS Office

Job description

Posting Details

• Posted on September 1, 2026

Locations

• West Chester, PA 19380, USA
• On-site
• Operations Management
• Full-Time
• Requisition #: GENER004516

Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

This key management position is responsible for account management, customer relations, and operations facilitators. This will include managing and leading CTDI program management team. The General Manager will work directly with our customers to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the branches.

Responsibilities

• Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
• Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
• Responsible for P&L/Budget management for branch locations.
• Supervise and motivate a staff of Branch Managers.
• Monitor and manage all revenues and expenses that impact P&L performance.
• Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Prepare various reports and analyses as required by the customer or CTDI internal organizations.
• Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
• Ensure compliance with all building security requirements set forth by CTDI and its customers.
• Position reports to the Director of Program Management for a major CTDI customer.

Required Skills

• Excellent leadership ability.
• Strong coaching and employee development skills and experience.
• Strong interpersonal skills with the ability to motivate others.
• Advanced customer interaction skills with the ability to communicate effectively.
• Superior verbal and written communication skills.
• Proven organizational and analytical skills.
• Proactive problem solving ability.
• Strong financial skills/background.
• Results driven mentality.

Required Experience

• 10-15 years of proven Operations management experience required.
• 10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
• Previous experience managing multiple facilities preferred.
• Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.

Education

• Minimum of a B.S. Degree in Business Management or a related discipline is preferred.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support - not replace - human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.