General Manager – Customer Facing and Operations Facilitator

CTDI; Haslet (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health, dental, vision coverage

Paid holidays, vacation, sick/personal

Job summary

CTDI is seeking a General Manager-level leader to oversee account management, customer relations, and operations for a major CTDI customer in Haslet, TX. The role will manage the program management team, coordinate with cross-functional groups, and drive continuous improvement in service delivery and performance.

The ideal candidate has 10–15 years of operations leadership experience in high-volume settings, strong communication skills, and a proven ability to build positive client relationships

Qualifications

• B.S. degree in Business Management or related field preferred.
• Experience leading program management teams and cross-functional groups.

Responsibilities

• Ensure service level metrics and quality performance goals are met.
• Lead process improvements and standardization across branch operations.
• Coordinate with customer and internal departments (IT, HR, Accounting, Program Management, Quality).
• Prepare reports and analyses for customer and CTDI stakeholders.
• Support safety programs and OSHA/state requirements.
• Ensure building security compliance.
• Direct the CTDI program management team for a major customer.

Skills

Leadership

Coaching

Interpersonal skills

Customer interaction

Verbal communication

Written communication

Organizational skills

Analytical skills

Problem solving

Financial acumen

Education

B.S. in Business Management

Tools

MS Word

MS Excel

MS Access

MS Project

Job description

Job Details

Posting Details

• Posted on July 29, 2026

Locations

Showing 1 location Haslet, TX 76177, USA

• On-site
• Program Management
• Full-Time
• Requisition #: GENER004354

Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

This key management position is responsible for account management, customer relations and operations facilitator. This will include managing and leading CTDI program management team. The General Manager will work directly with our customer in an effort to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the branches.

Responsibilities:

• Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
• Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
• Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Prepare various reports and analyses as required by the customer or CTDI internal organizations.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
• Ensure compliance with all building security requirements set forth by CTDI and its customers.
• Position reports to the Director of Program Management for a major CTDI customer

Required Skills:

• Excellent leadership ability.
• Strong coaching and employee development skills and experience.
• Strong interpersonal skills with the ability to motivate others.
• Advanced customer interaction skills with the ability to communicate effectively.
• Superior verbal and written communication skills.
• Proven organizational and analytical skills.
• Proactive problem solving ability.
• Strong financial skills/background.
• Results driven mentality.

Required Experience:

• 10-15 years of proven Operations management experience required.
• 10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
• Previous experience managing multiple facilities preferred.
• Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.

Education:

• Minimum of a B.S. Degree in Business Management or a related discipline is preferred.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail] .

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.