Senior Operations & P&L Leader

CTDI Careers; West Chester (Chester County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Positive, team-oriented, inclusive

Health, Dental, Vision, & Prescription

Paid holidays, vacation, sick/personal

Job summary

CTDI is seeking a General Manager for its West Chester, PA operations to lead a branch team and manage program management activities. You will drive account management, customer relations, and branch operations to meet service levels and financial targets.

The role requires extensive leadership, strategic planning, and cross-functional collaboration with IT, HR, Accounting, and quality teams to improve processes and grow the business. A BS in business is preferred.

Qualifications

• 10-15 years of proven Operations management experience required.

Responsibilities

• Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
• Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
• Responsible for P&L/Budget management for branch locations.
• Supervise and motivate a staff of Branch Managers.
• Monitor and manage all revenues and expenses that impact P&L performance.
• Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Prepare various reports and analyses as required by the customer or CTDI internal organizations.
• Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
• Ensure compliance with all building security requirements set forth by CTDI and its customers.
• Position reports to the Director of Program Management for a major CTDI customer.

Skills

Leadership

Coaching

Interpersonal skills

Customer interaction

Verbal communication

Written communication

Organizational skills

Analytical skills

Problem solving

Financial skills

Results oriented

Education

Bachelor's degree in Business Management

Tools

MS Office

Word

Excel

Access

Project

Job description

CTDI is seeking a General Manager for its West Chester, PA operations to lead a branch team and manage program management activities. You will drive account management, customer relations, and branch operations to meet service levels and financial targets.

The role requires extensive leadership, strategic planning, and cross-functional collaboration with IT, HR, Accounting, and quality teams to improve processes and grow the business. A BS in business is preferred.