Customer-Facing Billing Specialist I

Cox Automotive; Las Vegas (NV); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Vote leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I to serve as the first line of contact for customers, handling inquiries by phone and email. You will process invoices, assist with account setup, and collaborate with internal teams to resolve billing issues in a fast-paced environment.

Ideal candidates have a HS diploma with billing experience, strong communication, and proficiency in Excel and Oracle. This role offers merit-based pay and comprehensive benefits.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience.
• Ability to articulate issues, document resolution, & recognize when to escape
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing experience

Communication skills

Attention to detail

Time management

Customer resolution

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I to serve as the first line of contact for customers, handling inquiries by phone and email. You will process invoices, assist with account setup, and collaborate with internal teams to resolve billing issues in a fast-paced environment.

Ideal candidates have a HS diploma with billing experience, strong communication, and proficiency in Excel and Oracle. This role offers merit-based pay and comprehensive benefits.