Customer-Facing Billing Specialist I

Cox Automotive; Belleville (MI); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to serve as the first line of contact for customers, handling inbound inquiries by phone and email. You will process invoices, credits, and account adjustments, set up customer accounts in billing systems, and review billing information for accuracy.

The role emphasizes issue resolution, strong communication, and collaboration with internal teams. It also includes paid time off eligibility and a deadline-based application process; applicants must

Qualifications

• HS Diploma or GED with 2+ years of billing-related experience.
• Higher degree or certification adds 1+ year relevant experience.
• Strong written and verbal communication skills required.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and payment issues.
• Post payments and adjustments to accounts.
• Collaborate with internal departments to resolve billing concerns.

Skills

Communication skills

Issue resolution

Attention to detail

Time management

Accounting basics

Education

High School Diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to serve as the first line of contact for customers, handling inbound inquiries by phone and email. You will process invoices, credits, and account adjustments, set up customer accounts in billing systems, and review billing information for accuracy.

The role emphasizes issue resolution, strong communication, and collaboration with internal teams. It also includes paid time off eligibility and a deadline-based application process; applicants must