Billing Specialist I — Invoicing, Research & Support

Cox Enterprises; Virginia (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to be the first line of contact for customers by phone and email. You will process invoices, credits, and adjustments, set up and maintain customer accounts, and audit billing information for accuracy.

Required is a high school diploma or GED with 2+ years in billing or a customer-facing role, plus strong written and verbal communication and proficiency with Excel and Oracle to support efficient billing operations.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience.
• Ability to articulate issues, document resolution, & recognize when to escape
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing software experience

Customer service

Issue resolution

Research skills

Attention to detail

Time management

Oral and written communication

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to be the first line of contact for customers by phone and email. You will process invoices, credits, and adjustments, set up and maintain customer accounts, and audit billing information for accuracy.

Required is a high school diploma or GED with 2+ years in billing or a customer-facing role, plus strong written and verbal communication and proficiency with Excel and Oracle to support efficient billing operations.