Billing Specialist I — Invoices & Customer Support

Cox Automotive; Minneapolis (MN); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is hiring a Billing Specialist I to serve as a first-line, customer-facing contact for billing inquiries. The role involves processing invoices, maintaining accounts, and resolving discrepancies with internal teams. Strong communication and attention to detail are essential, as are proficiency with Excel and Oracle.

The position emphasizes timely billing, accurate record-keeping, and collaboration across departments to ensure customer satisfaction and compliance with policies.

Qualifications

• HS diploma or GED with 2+ years of billing-related experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, and recognize when to escape.
• Strong written and verbal communication skills.
• Effective accounting, organizational, attention to detail, and time management skills.
• Excellent computer and software knowledge including Excel, Word, PowerPoint, Outlook, with Oracle.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately within timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency and accuracy.

Skills

Billing experience

Customer service

Communication skills

Attention to detail

Time management

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I to serve as a first-line, customer-facing contact for billing inquiries. The role involves processing invoices, maintaining accounts, and resolving discrepancies with internal teams. Strong communication and attention to detail are essential, as are proficiency with Excel and Oracle.

The position emphasizes timely billing, accurate record-keeping, and collaboration across departments to ensure customer satisfaction and compliance with policies.