Customer-Facing Billing Specialist I

Cox Automotive; Little Rock (AR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Parental leave

Job summary

Cox Automotive is hiring for a Billing Specialist I to serve as the first line of contact for customers, handling inquiries by phone and email. You will process and audit invoices, set up accounts in billing systems, and collaborate across departments to resolve billing issues.

The role requires a HS diploma with billing experience, strong communication, and proficiency in Excel and Oracle. It is based in Little Rock, AR, and offers hourly compensation and benefits as described.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, & recognize when to escape
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing experience

Communication

Attention to detail

Oracle

Excel

Customer service

Time management

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring for a Billing Specialist I to serve as the first line of contact for customers, handling inquiries by phone and email. You will process and audit invoices, set up accounts in billing systems, and collaborate across departments to resolve billing issues.

The role requires a HS diploma with billing experience, strong communication, and proficiency in Excel and Oracle. It is based in Little Rock, AR, and offers hourly compensation and benefits as described.