Customer Experience Advocate - Warranty, Orders & Returns

MerchSource, LLC; Wichita (KS); On-site; USD 28,000 - 42,000; Full time

Job summary

MerchSource, LLC in Wichita is seeking a Consumer Services Advocate to provide excellent support via phone, email, and chat. You will assist with new orders, explain order status, and guide customers through our warranty process.

The role emphasizes accurate data entry, problem solving, and timely communication across departments such as finance, shipping, and QA. Spanish language skills are preferred but not required; on-site work is expected.

Qualifications

• High School Diploma or equivalent required.
• Consumer Service/Data Entry experience preferred.
• Ability to multi-task, problem-solve, and meet deadlines while communicating clearly.
• Team player with willingness to assist others.
• Organized, detail-oriented, and able to manage multiple tasks.
• Proficiency in ERP systems and MS Office.
• Bi-lingual Spanish is preferred but not required.

Responsibilities

• Provide customer support via phone, email, and chat.
• Process orders for new and existing customers accurately.
• Verify pricing, discounts, and addresses; communicate backorder info.
• Maintain and update customer files and addresses.
• Resolve order issues with carriers and internal teams.
• Process returns and credits; route to relevant departments.
• Assist with related paperwork and reporting as needed.
• Collaborate with finance, shipping, and QA to meet company goals.
• Maintain professional company image in all interactions.

Skills

Customer service

Data entry

Multitasking

Verbal communication

Written communication

Team player

Attention to detail

ERP systems

Microsoft Office

Spanish (preferred)

Education

High School Diploma or equivalent

Tools

ERP systems

Microsoft Office Suite

Job description

MerchSource, LLC in Wichita is seeking a Consumer Services Advocate to provide excellent support via phone, email, and chat. You will assist with new orders, explain order status, and guide customers through our warranty process.

The role emphasizes accurate data entry, problem solving, and timely communication across departments such as finance, shipping, and QA. Spanish language skills are preferred but not required; on-site work is expected.