On-Site Customer Support Specialist — Install & Warranty

Champion Window; Wichita (KS); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) matching

Flex spending account

Job summary

Champion Window is seeking a Customer Support Specialist for an on-site role in Wichita, KS. You will handle customer concerns, schedule warranty appointments, order parts, and maintain installation and service records in our CRM.

The ideal candidate has a high school diploma, at least five years in customer support, and a proactive, team-focused approach. Home improvement industry experience is a plus, and strong written and verbal communication skills are essential.

Qualifications

• High school diploma or GED required.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be service-oriented, a team player with high energy, able to multi-task and work well with others.
• Excellent written and oral communication skills including phone skills.

Responsibilities

• Answer incoming customer experience support concerns via phone, text, and email.
• Make outbound calls to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into CRM database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports before meetings.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned.

Skills

Customer support experience

Communication skills

Team player

Multi-tasking

Education

High school diploma or GED

Job description

Champion Window is seeking a Customer Support Specialist for an on-site role in Wichita, KS. You will handle customer concerns, schedule warranty appointments, order parts, and maintain installation and service records in our CRM.

The ideal candidate has a high school diploma, at least five years in customer support, and a proactive, team-focused approach. Home improvement industry experience is a plus, and strong written and verbal communication skills are essential.