Customer Care & Accounts Specialist

FutureStep Korn Ferry; Wichita (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

401k retirement plan

Job summary

A leading telecommunications company is seeking an Account Services Representative in Wichita, Kansas. In this role, you will provide excellent customer care, respond to inquiries, and document account information. Ideal candidates will have customer service experience, strong computer skills, and a focus on customer satisfaction. Competitive salary and comprehensive benefits package are offered. Be part of a team that values personal development and a diverse workplace.

Qualifications

• 6+ months work experience providing service directly to customers.
• Strong aptitude for helping customers and a customer experience focus.
• Proficient in navigating computer systems.

Responsibilities

• Deliver excellent customer care in a call center environment.
• Document call details and new account information into the computer system.
• Educate customers on billing details and Cox policies.

Skills

Customer service

Sales goals

Strong computer skills

Active listening

Education

High school graduate or GED

Job description

A leading telecommunications company is seeking an Account Services Representative in Wichita, Kansas. In this role, you will provide excellent customer care, respond to inquiries, and document account information. Ideal candidates will have customer service experience, strong computer skills, and a focus on customer satisfaction. Competitive salary and comprehensive benefits package are offered. Be part of a team that values personal development and a diverse workplace.