Manufacturing Customer Service Lead

Wescon Controls, Llc; Wichita (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Wescon Controls, Llc in Wichita, KS seeks a Customer Service Manager to lead a manufacturing customer service team and ensure order fulfillment excellence. You will oversee ERP data, coordinate with supply chain and production, and manage key accounts while supporting external sales efforts.

The role requires five years in B2B customer service, ERP proficiency (SAP/Oracle/Syteline), and strong leadership, analytical, and process-improvement skills. On-site role with growth potential.

Qualifications

• Supervisory experience leading a customer service team in a professional setting.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong process-improvement mindset with a focus on efficiency.
• Excellent organizational and communication skills.
• Experience with ERP systems (SAP, Oracle or Syteline) and Excel analysis.

Responsibilities

• Lead the customer service team and oversee onboarding and training for new staff.
• Coordinate with supply chain and production to ensure timely order fulfillment.
• Serve as main contact for Key Account Managers and support pricing coordination.
• Oversee order entry via EDI, email, or portal and ensure data accuracy in ERP.
• Analyze sales data and customer history for account planning and development.
• Participate in select customer meetings to support relationship building and orders.

Skills

Supervisory skills

Prioritization

Process improvement

Organizational skills

Analytical skills

Education

High school diploma or GED

Bachelor’s Degree in Business

Job description

Wescon Controls, Llc in Wichita, KS seeks a Customer Service Manager to lead a manufacturing customer service team and ensure order fulfillment excellence. You will oversee ERP data, coordinate with supply chain and production, and manage key accounts while supporting external sales efforts.

The role requires five years in B2B customer service, ERP proficiency (SAP/Oracle/Syteline), and strong leadership, analytical, and process-improvement skills. On-site role with growth potential.