Account & Customer Success Specialist

RD Henry & Company

Wichita (KS)

In loco

USD 19.000 - 30.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

RD Henry & Company in Wichita, KS is seeking a Customer Service Associate to support the Customer Service Department. You will respond promptly to calls and emails, manage accounts for assigned customers, review orders, enter orders and warranties, and document daily activity in the CRM.

The role emphasizes clear communication and timely resolutions while handling outsourced product management and credit memos.

Mansioni

Respond promptly and professionally to incoming telephone calls and emails from Customers and Market Sales Reps
Responsible for account management for all assigned customers
Assist with reviewing assigned customer orders, requests and concerns and handle appropriately
Assist in entering orders and warranties, as needed
Research items; provide information and answers to customers questions
Proactively communicate to assigned customers through outbound projects (webinars, training, promotions, market calls)
Develop knowledge of product and services effectively and be able to convey information to customers
Provide timely resolutions to customers at all times
Understand and adhere to all established processes and policies
Monitor and track all open and pending orders of assigned customers
Document all daily activity in CRM database to track calls and emails to customers
Manage all outsourced product for assigned customers
Process credit memos
Communicate with factory representatives in a clear and professional manner
Complete, scan and file necessary paperwork
Audit orders to ensure compliance