Customer Experience & Travel Coordinator

ADP, Inc.; Dearborn (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

ADP, Inc. is seeking a Customer Service Specialist in Dearborn, MI to deliver exceptional support for training and customer experience programs.

You will act as a trusted resource for customers, clients, dealership personnel, and internal teams by handling inquiries, coordinating travel, and ensuring smooth program execution. The role emphasizes problem solving, empathy, and attention to detail in a fast-paced environment.

Qualifications

• 1–3 years of professional experience in customer service, travel coordination, hospitality, administrative support, or related field.
• High school diploma or equivalent required.
• Associate's or bachelor's degree preferred.

Responsibilities

• Serve as the primary contact for training participants, dealership personnel, clients, and internal team members.
• Coordinate travel arrangements including flights, hotels, and rental vehicles.
• Support day-to-day operations of multiple program initiatives.
• Maintain accurate records in CRM and tracking systems; assist with reporting.
• Escalate issues and partner with internal teams or vendors to resolve problems.
• Work independently while collaborating with teammates.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

CRM experience

Excel

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

CRM platforms

Concur

Smartsheet

Job description

ADP, Inc. is seeking a Customer Service Specialist in Dearborn, MI to deliver exceptional support for training and customer experience programs.

You will act as a trusted resource for customers, clients, dealership personnel, and internal teams by handling inquiries, coordinating travel, and ensuring smooth program execution. The role emphasizes problem solving, empathy, and attention to detail in a fast-paced environment.