Automotive CX Specialist: Tech-Savvy & Member Loyalty

Ttecjobs; Dearborn, Northern (MI, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Account

401(k)

Vacation & Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College training

Perci Perks Rewards

Job summary

Percepta is seeking a Customer Experience Specialist in Dearborn, MI to deliver outstanding service for an automotive program. You will guide members through a social-media driven tech experience via phone, video chat or online chat, building trust and loyalty.

The role emphasizes exceptional communication, empathy, and problem solving. Open to relocation/travel; requires 3–5 years in related fields and strong interpersonal skills.

Qualifications

• High School Diploma required; associates or bachelor’s preferred.
• 3–5 years in training, public relations, sales, marketing, or customer service.
• Excellent verbal and written communication, strong interpersonal skills.

Responsibilities

• Provide exceptional member experiences in every interaction.
• Diagnose issues and resolve with teaching and guidance.
• Collaborate with legacy App owners for troubleshooting and resolution.
• Address billing or payment issues and guide members to a delighted resolution.
• Suggest ideas to improve the program and member experience.

Skills

Customer service

Communication

Phone & video chat

Written communication

Empathy

Problem solving

Multi-tasking

Team player

Adaptability

Education

High School Diploma

Associates Degree

Bachelor’s Degree

Job description

Percepta is seeking a Customer Experience Specialist in Dearborn, MI to deliver outstanding service for an automotive program. You will guide members through a social-media driven tech experience via phone, video chat or online chat, building trust and loyalty.

The role emphasizes exceptional communication, empathy, and problem solving. Open to relocation/travel; requires 3–5 years in related fields and strong interpersonal skills.