Customer Service Specialist

ADP, Inc.; Dearborn (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

ADP, Inc. is seeking a Customer Service Specialist in Dearborn, MI to deliver exceptional support for training and customer experience programs.

You will act as a trusted resource for customers, clients, dealership personnel, and internal teams by handling inquiries, coordinating travel, and ensuring smooth program execution. The role emphasizes problem solving, empathy, and attention to detail in a fast-paced environment.

Qualifications

• 1–3 years of professional experience in customer service, travel coordination, hospitality, administrative support, or related field.
• High school diploma or equivalent required.
• Associate's or bachelor's degree preferred.

Responsibilities

• Serve as the primary contact for training participants, dealership personnel, clients, and internal team members.
• Coordinate travel arrangements including flights, hotels, and rental vehicles.
• Support day-to-day operations of multiple program initiatives.
• Maintain accurate records in CRM and tracking systems; assist with reporting.
• Escalate issues and partner with internal teams or vendors to resolve problems.
• Work independently while collaborating with teammates.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

CRM experience

Excel

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

CRM platforms

Concur

Smartsheet

Job description

Customer Service Specialist

Regular Full Time Dearborn, MI, US

Salary Range: $18.00 To $20.00 Hourly

Overview

We are seeking a customer-focused and highly organized Customer Service Specialist to support the success of our training and customer experience programs. In this role, you will serve as a trusted resource for customers, clients, dealership personnel, and internal teams by providing exceptional customer support, coordinating travel logistics, and ensuring seamless program execution.

The ideal candidate thrives in a fast-paced environment, adapts quickly to changing priorities, and takes pride in delivering outstanding service with professionalism, empathy, and attention to detail. This is an excellent opportunity for an individual who enjoys solving problems, supporting people, and contributing to a collaborative team environment.

Responsibilities

Customer Support

• Serve as the primary point of contact for training participants, dealership personnel, clients, and internal team members.
• Respond to inquiries via phone and email in a professional, timely, and customer-focused manner.
• Deliver exceptional service while building positive relationships with stakeholders.

Travel Coordination

• Coordinate travel arrangements, including flights, hotel accommodations, and rental vehicles for attendees, clients, and team members.
• Ensure travel details are accurate, cost-effective, and aligned with program requirements.
• Provide support for travel-related changes and unexpected issues as needed.

Program Support

• Support the day-to-day operations of multiple program initiatives.
• Assist with scheduling, logistics, coordination, and administrative tasks.
• Prioritize and manage multiple responsibilities while adapting to evolving business needs.

Data Management & Reporting

• Maintain accurate records of customer interactions and program activities within CRM and tracking systems.
• Ensure documentation is complete, organized, and readily accessible.
• Assist with reporting and data management activities as needed.
• Proactively identify and resolve customer, travel, or program-related challenges.
• Exercise critical thinking and sound judgment to minimize disruptions.
• Escalate issues appropriately and partner with internal teams or vendors to achieve resolution.
• Take ownership of assigned responsibilities and consistently deliver high-quality results.
• Work independently while maintaining strong collaboration with team members and stakeholders.
• Contribute to a positive team culture through effective communication and partnership.

Qualifications

• 1-3 years of professional experience in customer service, travel coordination, hospitality, administrative support, or a related field.
• High school diploma or equivalent required.
• Associate's or bachelor's degree preferred.

Skills & Abilities

• Excellent written and verbal communication skills.
• Strong customer service mindset with a focus on creating positive experiences.
• Proven problem-solving and critical-thinking abilities.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Comfortable handling escalated or complex situations with professionalism and composure.
• Intermediate proficiency in Microsoft Excel.
• Experience working with CRM platforms, Concur, Smartsheet, or similar business applications is preferred.
• Ability to work independently while thriving in a collaborative team environment.

Additional Information

• Full-time, on-site position.
• Primarily standard business hours, with occasional after-hours support as business needs require.
• Opportunity to support high-profile training and customer experience programs while working as part of a dynamic and collaborative team.