Customer Experience Leader: Retail Ops & Training

ADP, Inc.; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. is seeking a supervisor to maintain exceptional customer experiences in a high-volume retail environment. You will greet customers, handle returns, and ensure accurate POS transactions while leading and training cashiers.

The role emphasizes cash handling, scheduling, and cross-functional collaboration to uphold service standards. Candidates should be organized, proactive, and capable of adapting to changing store needs.

Qualifications

• Experience in delivering outstanding customer service.
• Ability to train and cross-train cashiers and associates.
• Strong communication and organizational skills.

Responsibilities

• Greet and assist customers, maintaining high service standards.
• Oversee and authorize customer returns, exchanges, and store credits; complete POS transactions.
• Train new cashiers and cross-train team members as needed.
• Manage sales floor cleanliness and stock levels throughout the day.
• Handle cash office tasks including deposits and till reconciliation.
• Schedule and supervise cashiers; communicate performance issues to management.
• Maintain consistent customer service and adapt to high-volume retail.

Skills

Customer service

Cash handling

Staff training

Scheduling

POS systems

Merchandising

Communication

Tools

POS system

Job description

ADP, Inc. is seeking a supervisor to maintain exceptional customer experiences in a high-volume retail environment. You will greet customers, handle returns, and ensure accurate POS transactions while leading and training cashiers.

The role emphasizes cash handling, scheduling, and cross-functional collaboration to uphold service standards. Candidates should be organized, proactive, and capable of adapting to changing store needs.