Customer Experience Specialist: Travel & Programs

RiseMe; Dearborn (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

RiseMe in Dearborn is hiring a Customer Service Specialist to support training and customer experience programs. You will serve as a trusted resource for customers, dealership personnel, clients, and internal teams by providing exceptional customer support, coordinating travel logistics, and ensuring seamless program execution.

The ideal candidate thrives in a fast-paced environment, adapts quickly to changing priorities, and takes pride in delivering outstanding service with professionalism,

Qualifications

• 1-3 years of professional experience in customer service, travel coordination, hospitality, administrative support, or a related field.
• High school diploma or equivalent required; Associate's or bachelor's degree preferred.

Responsibilities

• Serve as the primary point of contact for training participants, dealership personnel, clients, and internal team members.
• Respond to inquiries via phone and email in a professional, timely, and customer-focused manner.
• Deliver exceptional service while building positive relationships with stakeholders.
• Coordinate travel arrangements, including flights, hotel accommodations, and rental vehicles for attendees, clients, and team members.
• Ensure travel details are accurate, cost-effective, and aligned with program requirements.
• Provide support for travel-related changes and unexpected issues as needed.
• Support the day-to-day operations of multiple program initiatives.
• Assist with scheduling, logistics, coordination, and administrative tasks.
• Prioritize and manage multiple responsibilities while adapting to evolving business needs.
• Maintain accurate records of customer interactions and program activities within CRM and tracking systems.
• Ensure documentation is complete, organized, and readily accessible.
• Assist with reporting and data management activities as needed.
• Proactively identify and resolve customer, travel, or program-related challenges.
• Exercise critical thinking and sound judgment to minimize disruptions.
• Escalate issues appropriately and partner with internal teams or vendors to achieve resolution.
• Take ownership of assigned responsibilities and consistently deliver high-quality results.
• Work independently while maintaining strong collaboration with team members and stakeholders.
• Contribute to a positive team culture through effective communication and partnership.

Skills

Communication

Customer service

Problem solving

Organization

Time management

Professionalism

Excel

CRM platforms

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Concur

Smartsheet

CRM platforms

Job description

RiseMe in Dearborn is hiring a Customer Service Specialist to support training and customer experience programs. You will serve as a trusted resource for customers, dealership personnel, clients, and internal teams by providing exceptional customer support, coordinating travel logistics, and ensuring seamless program execution.

The ideal candidate thrives in a fast-paced environment, adapts quickly to changing priorities, and takes pride in delivering outstanding service with professionalism,