Part-Time Teller: Elevate Customer Experience

M&T Bank Corporation; Baltimore (MD); On-site; USD 54,443,000 - 82,638,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Forty hours of paid volunteer time

Job summary

M&T Bank Corporation is seeking a branch associate in Baltimore to deliver exceptional customer service and handle transactions accurately. The role emphasizes empathy, digital demonstrations, and proactive problem solving in a busy branch environment.

Responsibilities include cash handling, lobby management, and assisting customers with account servicing while promoting digital self-service options and referring complex needs to banking partners.

Qualifications

• Minimum 6 months of customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Well-organized with time management and prioritization abilities.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account service issues until resolution and log complaints.
• Introduce customers to appropriate banking partners when appropriate.
• Perform branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Complete consumer AML/BSA/KYC-related activities and adhere to risk controls.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization skills

Internet literacy

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a branch associate in Baltimore to deliver exceptional customer service and handle transactions accurately. The role emphasizes empathy, digital demonstrations, and proactive problem solving in a busy branch environment.

Responsibilities include cash handling, lobby management, and assisting customers with account servicing while promoting digital self-service options and referring complex needs to banking partners.