Customer Experience Teller – Digital & Cash Services

M&T Bank; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in Clarksville, MD is seeking a Branch Customer Service Associate to deliver exceptional service, manage daily transactions, and support digital engagement with customers. You will balance transactions, handle account maintenance, and help identify self-service opportunities for shoppers.

The role emphasizes accuracy, compliance, and teamwork within our branch network, with a focus on customer care and operational excellence.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to established customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management, meeting and greeting customers and addressing needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution and log complaints.
• Transition identified sales opportunities and introduce to banking partners.
• Complete branch-related operations (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC related activities.
• Adhere to compliance/operational risk controls and promote the M&T Bank brand.

Job description

M&T Bank in Clarksville, MD is seeking a Branch Customer Service Associate to deliver exceptional service, manage daily transactions, and support digital engagement with customers. You will balance transactions, handle account maintenance, and help identify self-service opportunities for shoppers.

The role emphasizes accuracy, compliance, and teamwork within our branch network, with a focus on customer care and operational excellence.