Digital Banking Teller: Service, Transactions & Solutions

M&T Bank; Edgewood (KY); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Edgewood, MD seeks an entry-level Customer Service Associate to provide exceptional service at the branch, handle transactions, and guide customers through digital options.

Responsibilities include maintaining accuracy in cash handling, logging complaints, and escalating issues when needed to ensure a smooth customer experience. Excellent communication and multi-tasking in a fast-paced setting are essential.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience including data entry/cash handling.
• Proven verbal communication skills and strong interpersonal abilities.

Responsibilities

• Deliver differentiated customer service by understanding customer needs and providing solutions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Balance and process customer transactions accurately following bank policy.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Digital literacy

Problem solving

Education

High school diploma or GED

Job description

M&T Bank in Edgewood, MD seeks an entry-level Customer Service Associate to provide exceptional service at the branch, handle transactions, and guide customers through digital options.

Responsibilities include maintaining accuracy in cash handling, logging complaints, and escalating issues when needed to ensure a smooth customer experience. Excellent communication and multi-tasking in a fast-paced setting are essential.