Branch Teller & Customer Experience Specialist

M&T Bank; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking a Branch Customer Service Associate to support the branch with transactions, customer inquiries and digital engagement. You will balance cash, log issues, and coordinate with the banking team to address customer needs.

The role emphasizes empathy, risk awareness, and a customer-centric approach, ensuring accurate logs and compliant operations within bank policies.

Qualifications

• High school diploma or GED with 6 months of customer service experience.
• Proven verbal and interpersonal skills.
• Strong ability to balance cash handling and data entry.
• Proficient with internet and basic computer skills.

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in Buffalo, NY is seeking a Branch Customer Service Associate to support the branch with transactions, customer inquiries and digital engagement. You will balance cash, log issues, and coordinate with the banking team to address customer needs.

The role emphasizes empathy, risk awareness, and a customer-centric approach, ensuring accurate logs and compliant operations within bank policies.