Branch Customer Experience Specialist

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off

Job summary

M&T Bank Corporation in Buffalo, NY seeks a branch customer service associate to deliver a differentiated in-branch experience. You will balance and process transactions, greet customers, and identify self-service opportunities while maintaining regulatory compliance and risk controls.

The role emphasizes empathy, digital fluency, and ownership of issues until resolution. A high school diploma and customer service experience are required; bilingual skills are a plus.

Qualifications

• High school diploma or GED and at least 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills and reliability.

Responsibilities

• Adhere to customer service standards and balance and process transactions accurately.
• Engage customers in lobby, identify needs, and transition sales opportunities to a banking partner.
• Log customer complaints and resolve routine issues while maintaining risk controls.
• Perform branch operations tasks (cash ordering, vault, ATM, wires) and AML/KYC-related activities.

Skills

Customer service

Cash handling

Data entry

Interpersonal skills

Education

High school diploma

Job description

M&T Bank Corporation in Buffalo, NY seeks a branch customer service associate to deliver a differentiated in-branch experience. You will balance and process transactions, greet customers, and identify self-service opportunities while maintaining regulatory compliance and risk controls.

The role emphasizes empathy, digital fluency, and ownership of issues until resolution. A high school diploma and customer service experience are required; bilingual skills are a plus.