Customer Experience Teller: Digital Engagement

M&T Bank; Town of Hamburg (NY); On-site; USD 24,796 - 36,106; Full time

Job summary

M&T Bank is looking for a dedicated customer service representative to enhance branch experiences through effective customer engagement and accurate transaction processing. Candidates should possess a high school diploma and at least 6 months of experience in customer service or related fields.

The role involves lobby management, customer education on digital services, and efficient transaction handling. Other responsibilities include resolving customer concerns and adhering to compliance standards.

This position offers competitive hourly pay and is located in Hamburg, New York.

Qualifications

• Minimum of 6 months of customer service experience.
• Exceptional customer service skills.
• Proficient verbal communication abilities.

Responsibilities

• Adhere to customer service standards.
• Educate customers through digital demonstrations.
• Manage lobby engagement and assist customers.
• Process transactions efficiently.
• Handle escalated account service issues.
• Perform branch-related operational activities.

Skills

Customer service experience

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization skills

Internet user-level technology

Bilingual (based on branch needs)

Education

High school diploma or equivalent (GED)

Job description

M&T Bank is looking for a dedicated customer service representative to enhance branch experiences through effective customer engagement and accurate transaction processing. Candidates should possess a high school diploma and at least 6 months of experience in customer service or related fields.

The role involves lobby management, customer education on digital services, and efficient transaction handling. Other responsibilities include resolving customer concerns and adhering to compliance standards.

This position offers competitive hourly pay and is located in Hamburg, New York.