Customer Experience Teller – Digital & Service Specialist

001 Manufacturers and Traders Trust Co; Long Neck (DE); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Volunteer time off

Job summary

M&T Bank Corporation in Long Neck, Delaware, seeks a Branch Customer Service Associate to deliver a differentiated in-branch experience. You will engage customers with digital demonstrations, greet visitors, and help meet banking needs through attentive service.

Responsibilities include processing transactions accurately, balancing cash, handling routine account maintenance, and ensuring AML/KYC compliance.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Strong verbal and interpersonal skills.

Responsibilities

• Adhere to customer service standards and address needs.
• Balance and process transactions accurately per policy.
• Engage in lobby management and greet customers.
• Identify sales opportunities and refer to banking partners.
• Handle branch operations like cash, vault, and wires.
• Complete AML/KYC-related activities and compliance.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Internet proficiency

Education

High school diploma or GED

Tools

Online banking tools

Cash handling terminal

Job description

M&T Bank Corporation in Long Neck, Delaware, seeks a Branch Customer Service Associate to deliver a differentiated in-branch experience. You will engage customers with digital demonstrations, greet visitors, and help meet banking needs through attentive service.

Responsibilities include processing transactions accurately, balancing cash, handling routine account maintenance, and ensuring AML/KYC compliance.