Branch Experience Teller - Digital Engagement & Service

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Buffalo, NY is hiring a branch Customer Service Associate to deliver a differentiated in-branch experience and handle transactions accurately. You will assist customers with digital demos, balance cash, process deposits and withdrawals, and support AML/KYC controls while upholding bank policies and risk controls.

This role emphasizes empathy, strong communication, and reliability in a fast-paced branch.

Qualifications

• 6 months minimum customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account service issues until resolution and log complaints in the system.
• Transition identified sales opportunities and introduce banking partners.
• Perform branch-related operational activities (cash ordering, vault, ATM, wires).
• Process customer/account maintenance and ensure AML/BSA/KYC compliance.
• Adhere to risk controls and internal audit points, promoting M&T Bank values.
• Support comprehensive customer service in a compliant work environment.

Skills

Customer service

Verbal communication

Interpersonal skills

Exceptional service

Well-organized

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Buffalo, NY is hiring a branch Customer Service Associate to deliver a differentiated in-branch experience and handle transactions accurately. You will assist customers with digital demos, balance cash, process deposits and withdrawals, and support AML/KYC controls while upholding bank policies and risk controls.

This role emphasizes empathy, strong communication, and reliability in a fast-paced branch.