Customer Experience Teller: Digital & Cash Expert

M&T Bank Corporation; Wilmington (DE); Presencial; USD 26.000 - 40.000; Jornada completa

Descripción de la vacante

M&T Bank Corporation in Wilmington, DE seeks a Customer Teller for an onsite, full-time role focused on delivering friendly, accurate service. You will handle transactions, assist customers with digital tools, and promote self-service options while balancing cash and maintaining security.

You’ll resolve routine issues and log customer interactions to support a high-quality branch experience. Varied responsibilities include greeting customers, processing transactions, assisting with account

Formación

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills and strong interpersonal abilities.
• Well-organized with good time management and attention to detail.
• Proficient with internet user-level technology.

Responsabilidades

• Provide exceptional customer service and a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Balance and process customer transactions accurately following bank policy.
• Own escalated account service issues until resolution and log complaints.
• Support branch operations such as cash ordering, vault, ATM, and wire transfers.
• Execute Consumer AML/BSA/KYC activities and ensure compliance with policies.

Conocimientos

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Internet proficiency

Educación

High school diploma or GED

Descripción del empleo

M&T Bank Corporation in Wilmington, DE seeks a Customer Teller for an onsite, full-time role focused on delivering friendly, accurate service. You will handle transactions, assist customers with digital tools, and promote self-service options while balancing cash and maintaining security.

You’ll resolve routine issues and log customer interactions to support a high-quality branch experience. Varied responsibilities include greeting customers, processing transactions, assisting with account