Customer Experience Teller — Digital Engagement & Service

M&T Bank; Mifflinburg (PA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a customer service-focused associate for the Mifflinburg branch. You will provide exceptional service, handle transactions, greet customers, and guide them to digital self-service options.

The role requires a high school diploma or GED, basic data entry and cash handling experience, strong communication, and interpersonal skills. Bilingual abilities are a plus and confidentiality is essential.

Qualifications

• High school diploma or GED required.
• 6 months minimum customer service experience, including data entry or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with strong time management and prioritization.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers; address immediate needs.
• Accurately balance and process transactions following Bank Policy.
• Log customer complaints in the appropriate system and escalate as needed.
• Transition sales opportunities to banking partners.
• Perform branch operational tasks (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately and comply with AML/KYC procedures.
• Support compliance and risk controls; promote the M&T Bank brand.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet literacy

Education

High school diploma or GED

Bilingual based on branch needs

Tools

Internet literacy

Job description

M&T Bank is seeking a customer service-focused associate for the Mifflinburg branch. You will provide exceptional service, handle transactions, greet customers, and guide them to digital self-service options.

The role requires a high school diploma or GED, basic data entry and cash handling experience, strong communication, and interpersonal skills. Bilingual abilities are a plus and confidentiality is essential.