Digital Banking Teller & Customer Experience Champion

M&T Bank; Wilmington (DE); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in Wilmington, DE is seeking a Branch Customer Service Associate to deliver exceptional service, process transactions, and support digital and in-branch needs.

You will balance cash, assist with account maintenance, promote digital tools, and escalate issues per policy while maintaining risk controls.

Ideal candidates have a high school diploma, 6 months customer service, strong communication, and the ability to work in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems promptly.
• Educate customers and identify self-service opportunities.
• Greet customers, acknowledge needs, and address immediate requests.
• Balance and process transactions accurately following Bank Policy.
• Log and resolve customer complaints; escalate as needed.
• Promote digital tools and introductions to banking partners.
• Complete branch operations such as cash handling, vault, ATM, and wire transfers.
• Handle customer/account maintenance tasks; perform AML/KYC related activities.
• Adhere to compliance and risk controls; support the bank's brand and audit points.

Skills

Customer service experience

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet navigation

Education

High school diploma or GED

Job description

M&T Bank in Wilmington, DE is seeking a Branch Customer Service Associate to deliver exceptional service, process transactions, and support digital and in-branch needs.

You will balance cash, assist with account maintenance, promote digital tools, and escalate issues per policy while maintaining risk controls.

Ideal candidates have a high school diploma, 6 months customer service, strong communication, and the ability to work in a fast-paced retail banking environment.