Customer Experience Teller - Digital Engagement & Service

M&T Bank

Womelsdorf (Berks County)

On-site

USD 26,174 - 34,440

Full time

14 days+

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Job summary

M&T Bank is seeking a branch associate in Womelsdorf, PA to deliver exceptional customer service and accurate transaction processing. You will balance cash, assist customers with everyday banking needs, and support digital demonstrations to promote self-service options.

The role emphasizes empathy, multitasking, and strong compliance with bank policies. Ideal candidates will have a high school diploma or GED, at least 6 months of customer service experience, and solid communication and

Qualifications

High school diploma or GED with at least 6 months of customer service experience.
Data entry and cash handling experience is preferred.
Excellent verbal and interpersonal communication skills.
Well-organized with strong time management and prioritization abilities.
Proficient with internet usage and basic online banking tasks.

Responsibilities

Adhere to customer service standards and deliver a differentiated branch experience.
Educate customers with digital demonstrations and identify self-service opportunities.
Engage in lobby management and greet customers while assessing needs.
Balance and process transactions accurately according to policy.
Log customer complaints and escalate issues to resolve them.
Introduce customers to the appropriate banking partner for sales opportunities.
Handle branch operational tasks such as cash ordering, vault, and wires.