Customer Experience Teller — Digital Banking & Service

M&T Bank; Leesburg (FL); On-site; USD 28,000 - 41,000; Full time

Job summary

M&T Bank in Leesburg, VA is seeking a branch associate to deliver exceptional customer service, handle transactions accurately, and support lobby management. You will greet customers, explain digital options, and identify self-service opportunities to meet needs.

The role requires a high school diploma or GED and at least 6 months of customer service experience; bilinguality is a plus. You will balance cash, process transactions, assist with AML/KYC activities, and uphold bank policies while

Qualifications

• High school diploma or GED required; 6+ months of customer service experience.
• Experience with data entry and cash handling.
• Strong verbal communication and interpersonal skills.
• Well-organized with time management and prioritization abilities.
• Proficiency with internet-based tools and technology.
• Bilingual capability preferred depending on branch needs.

Responsibilities

• Provide exceptional branch customer service and address routine problems promptly.
• Educate customers through digital demonstrations; identify self-service opportunities.
• Engage in lobby management and greet customers.
• Balance and process customer transactions accurately following policy.
• Log customer complaints and escalate as needed; resolve issues.
• Transition sales opportunities to banking partners.
• Perform branch operational tasks (cash ordering, vault, ATM, wires).
• Perform consumer AML/KYC related activities and comply with policies.
• Promote M&T Bank brand and uphold internal controls.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Organizational skills

Data entry

Cash handling

Education

High school diploma / GED

Bilingual preference

Tools

Internet user-level technology

Job description

M&T Bank in Leesburg, VA is seeking a branch associate to deliver exceptional customer service, handle transactions accurately, and support lobby management. You will greet customers, explain digital options, and identify self-service opportunities to meet needs.

The role requires a high school diploma or GED and at least 6 months of customer service experience; bilinguality is a plus. You will balance cash, process transactions, assist with AML/KYC activities, and uphold bank policies while