Branch Teller & Digital Banking Advocate

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Paid volunteer time

Community involvement

Job summary

M&T Bank Corporation in Buffalo, NY offers a customer-focused role in branch operations. You will assist customers, process transactions, and balance cash with accuracy, while promoting services through informed introductions to banking partners.

Qualifications include a HS diploma or GED and 6 months of customer service experience. The role emphasizes empathy, digital fluency, risk awareness, and teamwork in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED required with at least 6 months of customer service experience including data entry or cash handling.
• Proven verbal communication and interpersonal skills are essential.
• Strong organizational, time management and prioritization abilities are expected.

Responsibilities

• Provide exceptional service to branch customers and resolve routine problems quickly.
• Balance and process transactions accurately and efficiently per policy.
• Escalate and own account service issues until resolution; log complaints.
• Identify sales opportunities and introduce customers to banking partners.
• Perform branch operations like cash ordering, vault, ATM, and wire transfers.
• Complete AML/BSA/KYC activities and comply with risk controls.

Skills

Verbal communication

Interpersonal skills

Well-organized

Time management

Prioritization

Customer service

Digital fluency

Education

HS diploma or GED

Tools

Internet proficiency

Cash handling

Job description

M&T Bank Corporation in Buffalo, NY offers a customer-focused role in branch operations. You will assist customers, process transactions, and balance cash with accuracy, while promoting services through informed introductions to banking partners.

Qualifications include a HS diploma or GED and 6 months of customer service experience. The role emphasizes empathy, digital fluency, risk awareness, and teamwork in a fast-paced retail banking environment.