Customer Experience Teller – Digital Engagement

M&T Bank; Town of Middletown (NY); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Middletown, Delaware seeks a friendly branch associate to deliver exceptional customer service, process transactions accurately, and promote digital self-service solutions.

You will greet customers, balance cash, handle account maintenance, comply with AML/BSA/KYC, and escalate issues while ensuring a compliant operation that minimizes losses.

Strong communication, organization, and digital fluency are essential; bilingual ability is a plus depending on branch needs.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Strong verbal communication skills.
• Proven interpersonal and time-management abilities.
• Proficient with internet usage.
• Bilingual based on branch needs.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management, greeting customers and addressing needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution and log complaints.
• Transition identified sales opportunities and introduce to appropriate banking partner.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete Consumer AML/KYC-related activities.
• Adhere to compliance and risk controls and support regulatory standards.
• Promote an environment reflecting the M&T Bank brand.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Bilingual

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank in Middletown, Delaware seeks a friendly branch associate to deliver exceptional customer service, process transactions accurately, and promote digital self-service solutions.

You will greet customers, balance cash, handle account maintenance, comply with AML/BSA/KYC, and escalate issues while ensuring a compliant operation that minimizes losses.

Strong communication, organization, and digital fluency are essential; bilingual ability is a plus depending on branch needs.