Customer Experience Teller – Digital & Branch Services

M&T Bank Corporation; Coventry (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Coventry branch seeks a customer service associate to deliver exceptional service, manage lobby interactions, and process transactions with accuracy. You will educate customers through digital demonstrations and identify self-service opportunities to meet needs while adhering to Bank policies.

The role emphasizes empathy, flexibility, and risk awareness in support of the bank's culture and brand, with opportunities for growth and ongoing training.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management and address customer needs; resolve escalated issues to resolution.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Internet proficiency

Education

High school diploma or equivalent (GED)

Job description

M&T Bank Coventry branch seeks a customer service associate to deliver exceptional service, manage lobby interactions, and process transactions with accuracy. You will educate customers through digital demonstrations and identify self-service opportunities to meet needs while adhering to Bank policies.

The role emphasizes empathy, flexibility, and risk awareness in support of the bank's culture and brand, with opportunities for growth and ongoing training.