Customer Experience Teller – Digital Banking & Cash Expert

M&T Bank Corporation; York (York County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in York, PA is seeking a full-time Teller to deliver excellent branch service onsite. You will handle cash transactions, greet customers, demonstrate digital banking options, and identify opportunities to meet needs.

You will balance cash, process transactions, log customer issues, support AML/KYC requirements, and assist with occasional vault/ATM tasks. The role requires a high school diploma and strong communication.

Qualifications

• High school diploma or GED required; minimum 6 months customer service experience.
• Strong verbal and interpersonal communication skills.
• Well-organized with good time management and prioritization.
• Proficient with internet/technology; bilingual ability preferred depending on branch needs.

Responsibilities

• Deliver exceptional service by greeting customers and handling transactions accurately.
• Educate customers on digital banking options and self-service opportunities.
• Assist in lobby management and address customer needs in real time.
• Escalate issues to resolve account services and log complaints in the system.

Skills

Customer service experience

Verbal communication

Interpersonal skills

Well-organized

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual (preferred)

Tools

Internet

Job description

M&T Bank Corporation in York, PA is seeking a full-time Teller to deliver excellent branch service onsite. You will handle cash transactions, greet customers, demonstrate digital banking options, and identify opportunities to meet needs.

You will balance cash, process transactions, log customer issues, support AML/KYC requirements, and assist with occasional vault/ATM tasks. The role requires a high school diploma and strong communication.