Customer Experience Teller: Digital Banking & Transactions

M&T Bank; Montoursville (Lycoming County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Branch Customer Service Associate in Montoursville, Pennsylvania to deliver a differentiated in-branch experience through personalized service and digital channel support. You will handle routine transactions, assist customers with account services, and educate on self-service options.

The role requires strong communication, organization, and data-entry skills to support a smooth branch operation.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with time management and prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and regulator requests.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Data entry

Cash handling

Time management

Prioritization

Digital literacy

Internet proficiency

Education

High school diploma or GED

Tools

None

Job description

M&T Bank is seeking a Branch Customer Service Associate in Montoursville, Pennsylvania to deliver a differentiated in-branch experience through personalized service and digital channel support. You will handle routine transactions, assist customers with account services, and educate on self-service options.

The role requires strong communication, organization, and data-entry skills to support a smooth branch operation.