Digital Banking Advisor & Customer Experience Banker

M&T Bank; Southampton Township (PA); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank in Southampton, Pennsylvania, is seeking a Branch Teller to support daily branch operations, assist customers, and promote digital banking solutions. You will educate customers on Consumer and Business Banking options, handle transactions, resolve issues, and refer opportunities to banking partners while upholding AML/KYC procedures and internal controls.

This role requires strong communication, organization and the ability to work under time pressure, with focus on accuracy and

Qualifications

• High school diploma or GED required with 1+ year proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills essential.
• Ability to handle diverse customer interactions and work under pressure.

Responsibilities

• Educate customers and explain Consumer and Business Banking features; make recommendations based on needs.
• Engage customers and promote digital banking capabilities in interactions.
• Explain loan application criteria at a high level.
• Complete servicing tasks for Consumer and Business Banking relationships and identify cross-sell opportunities.
• Follow the Bank’s sales process and provide customer-focused guidance.

Skills

Strong verbal communication

Interpersonal skills

Customer service orientation

Problem solving

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Southampton, Pennsylvania, is seeking a Branch Teller to support daily branch operations, assist customers, and promote digital banking solutions. You will educate customers on Consumer and Business Banking options, handle transactions, resolve issues, and refer opportunities to banking partners while upholding AML/KYC procedures and internal controls.

This role requires strong communication, organization and the ability to work under time pressure, with focus on accuracy and