Digital Banking Teller – Customer Experience

Talentify; Chambersburg (Franklin County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank's Chambersburg branch is seeking a customer service-oriented professional to deliver exceptional in-branch experiences. You will handle transactions, assist customers, and support branch operations with accuracy and empathy.

The role emphasizes digital engagement, lobby management, and compliant process execution, with opportunities to grow within a customer-centric banking environment.

Qualifications

• High school diploma or GED and 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with time management skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred).

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Actively engage in lobby management, meeting and greeting customers and addressing needs.
• Accurately balance and process customer transactions per Bank Policy.
• Take ownership of escalated account services issues and log complaints.
• Transition sales opportunities and introduce appropriate banking partner.
• Complete branch operations (cash ordering, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Complete AML/KYC activities and comply with risk controls.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Problem solving

Bilingual

Education

High school diploma or GED

Job description

M&T Bank's Chambersburg branch is seeking a customer service-oriented professional to deliver exceptional in-branch experiences. You will handle transactions, assist customers, and support branch operations with accuracy and empathy.

The role emphasizes digital engagement, lobby management, and compliant process execution, with opportunities to grow within a customer-centric banking environment.