Customer Experience Teller: Build Trust & Referrals

Fifth Third; Warren (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Warren, MI is hiring a Customer Service Representative/Teller for a full-time role at the 10 Mile & Ryan location. You will deliver exceptional service, handle cash, and guide customers to suitable banking solutions.

Daily duties include referrals to bankers and partners, maintaining policy-compliant operations, and supporting office workflows. The position emphasizes ethical conduct, customer trust, and teamwork within a one-bank culture.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience preferred.
• Ability to interact comfortably with the public and maintain a professional appearance.
• Familiarity with retail policies and procedures is beneficial.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to bankers and business partners for consultative conversations.
• Maintain confidentiality and handle sensitive information per policies.
• Perform daily office responsibilities and support platform team to ensure efficient operations.
• Identify customer needs and direct them to appropriate services or referrals.

Skills

Customer interaction

Cash handling

Communication skills

Professional appearance

Education

High school diploma/GED

Job description

Fifth Third Bank in Warren, MI is hiring a Customer Service Representative/Teller for a full-time role at the 10 Mile & Ryan location. You will deliver exceptional service, handle cash, and guide customers to suitable banking solutions.

Daily duties include referrals to bankers and partners, maintaining policy-compliant operations, and supporting office workflows. The position emphasizes ethical conduct, customer trust, and teamwork within a one-bank culture.