Customer Experience Teller

Fifth Third Bank; Warren (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Fifth Third Bank seeks a CSR/Teller at the 10 Mile & Ryan location in Warren, MI. You will handle cash, assist customers with inquiries, and refer customers to bankers for consultative conversations.

You will support daily office operations and maintain policy-compliant service, ensuring privacy and a positive customer experience. The role requires excellent communication, reliability, and flexibility in scheduling.

Qualifications

• High school diploma/GED.
• Extensive cash handling.
• Public-facing role with dress code adherence.
• Ability to interact confidently with customers.
• Knowledge of retail policies and procedures.
• Take initiative and use sound judgment in decisions.
• Demonstrate core values: teamwork, accountability, integrity.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners.
• Maintain daily office operations and support platform team for efficient banking service.
• Keep customer information confidential and follow Bank policies.
• Identify customer needs during interactions and refer to Bankers or business partners as appropriate.
• Assist with referrals to Personal Bankers and track referrals.

Skills

Cash handling

Customer service

Interpersonal communication

Compliance awareness

Problem solving

Professional appearance

Education

High school diploma/GED

Job description

Fifth Third Bank seeks a CSR/Teller at the 10 Mile & Ryan location in Warren, MI. You will handle cash, assist customers with inquiries, and refer customers to bankers for consultative conversations.

You will support daily office operations and maintain policy-compliant service, ensuring privacy and a positive customer experience. The role requires excellent communication, reliability, and flexibility in scheduling.