Customer Experience Teller & Branch Support

Atlantic Union Bank; Harrisonburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlantic Union Bank in Harrisonburg, VA is seeking a customer-focused associate to process transactions, service customers, and support branch sales goals. You will perform basic cash handling and balance cash daily while identifying referral opportunities to contribute to branch targets.

Adherence to bank policies including BSA/AML, ability to learn new digital channels, and a willingness to take on other duties are expected in this role.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Previous cash handling experience preferred.

Responsibilities

• Provide excellent customer experience.
• Perform basic customer and cash transactions.
• Balance cash each day.
• Identify referral opportunities to contribute to branch goals.
• Adhere to all applicable laws and regulations governing bank operations, including BSA/AML.
• Identify risk and escalation concerns through proper channels.
• Develop and maintain knowledge of bank products and services.
• Learn and adapt to changing digital channels.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Computer skills

Adaptability

Physical stamina

Education

High school diploma or equivalent

Job description

Atlantic Union Bank in Harrisonburg, VA is seeking a customer-focused associate to process transactions, service customers, and support branch sales goals. You will perform basic cash handling and balance cash daily while identifying referral opportunities to contribute to branch targets.

Adherence to bank policies including BSA/AML, ability to learn new digital channels, and a willingness to take on other duties are expected in this role.