Branch Teller & Service Excellence Specialist

Atlantic Union Bank; Richmond (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Atlantic Union Bank in Richmond, VA seeks a professional Teller to deliver high-quality service and accurate cash handling in a busy branch environment.

You will conduct credit and debit transactions, maintain cash supplies, process night deposits and ATM transactions, and refer customers to colleagues for product solutions.

This role emphasizes compliance with bank policies, frontline service excellence, and teamwork to meet performance goals while supporting customers in their financial needs.

Qualifications

• Typically requires 2+ years relevant experience.
• May require vocational or technical training.

Responsibilities

• Conducts all credit and debit transactions in compliance with bank policies and procedures.
• Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record.
• May process night deposits and ATM transactions.
• Delivers excellent service to all bank customers.
• May refer customers to other bank staff for product sales or problem resolution.
• Other duties as assigned.

Skills

Customer service

Education

Vocational or technical training

Job description

Atlantic Union Bank in Richmond, VA seeks a professional Teller to deliver high-quality service and accurate cash handling in a busy branch environment.

You will conduct credit and debit transactions, maintain cash supplies, process night deposits and ATM transactions, and refer customers to colleagues for product solutions.

This role emphasizes compliance with bank policies, frontline service excellence, and teamwork to meet performance goals while supporting customers in their financial needs.