Customer Experience Team Lead - Hybrid

GEICO Indemnity Company; Tampa (FL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

GEICO Indemnity Company in Tampa is seeking a Customer Service Supervisor. You will mentor, coach, and develop a team of 10-12 Customer Service Representatives, guiding them to deliver expert insurance advice and resolve escalated calls.

This role requires strong supervisory and communication skills, experience in a high-volume environment or insurance setting, and the ability to manage remote associates. Hybrid schedule, with some evenings and weekends.

Qualifications

• Minimum supervisory experience in a high-volume call center or insurance setting.
• Experience managing remote associates preferred.
• Strong customer service and communication skills; attention to detail.
• License: FL 220 or 2044 preferred.

Responsibilities

• Mentor, coach, and develop a team of 10–12 Customer Service Representatives.
• Handle escalated calls toward resolution and customer satisfaction.
• Complete regular audits to ensure service quality and performance goals.

Skills

Supervisory experience

Remote associates experience

Customer service skills

Communication skills

Grammar and multitasking

FL 220 or 2044 license

Job description

GEICO Indemnity Company in Tampa is seeking a Customer Service Supervisor. You will mentor, coach, and develop a team of 10-12 Customer Service Representatives, guiding them to deliver expert insurance advice and resolve escalated calls.

This role requires strong supervisory and communication skills, experience in a high-volume environment or insurance setting, and the ability to manage remote associates. Hybrid schedule, with some evenings and weekends.