Supervisor, Service I

GEICO Indemnity Company; Tampa (FL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

GEICO Indemnity Company in Tampa is seeking a Customer Service Supervisor. You will mentor, coach, and develop a team of 10-12 Customer Service Representatives, guiding them to deliver expert insurance advice and resolve escalated calls.

This role requires strong supervisory and communication skills, experience in a high-volume environment or insurance setting, and the ability to manage remote associates. Hybrid schedule, with some evenings and weekends.

Qualifications

• Minimum supervisory experience in a high-volume call center or insurance setting.
• Experience managing remote associates preferred.
• Strong customer service and communication skills; attention to detail.
• License: FL 220 or 2044 preferred.

Responsibilities

• Mentor, coach, and develop a team of 10–12 Customer Service Representatives.
• Handle escalated calls toward resolution and customer satisfaction.
• Complete regular audits to ensure service quality and performance goals.

Skills

Supervisory experience

Remote associates experience

Customer service skills

Communication skills

Grammar and multitasking

FL 220 or 2044 license

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Customer Service Supervisor

At GEICO, our associates are the heart of the company. We're looking for Customer Service Supervisors for our Tampa office who are motivated, solution-oriented, and have a passion for excellent customer service. We're seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S. As a Customer Service Supervisor, you'll mentor, coach, and develop a team of 10-12 Customer Service Representatives. You'll play a vital role in the company's success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers. This job is a great fit for people who are continuous life learners, as Customer Service Supervisors are constantly challenged to stay up-to-date with changes in the insurance industry and educate their team on these updates. Plus, GEICO encourages a promote-from-within culture, so there is plenty of room to grow your career and be rewarded for your hard work and determination.

Qualifications & Skills:

• Prior supervisory experience required, preferably in a high-volume call center or within the insurance industry
• Experience successfully managing remote associates preferred
• Outstanding customer service skills and/or experience
• Solid computer, grammar and multi-tasking skills
• Highly effective communication and presentation skills
• FL 220 OR 2044 License - Preferred

Hybrid 3-4 days a week with some evening and weekends.

The GEICO Pledge:

• Great Company: Protecting customers through life's twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Opportunities for Students & Grads Learn more about GEICO Benefits