Remote Insurance Service Team Lead

GEICO; United States; Hybrid; USD 64,575 - 82,000; Full time

Benefits offered by this job

401(k) savings plan

Tuition assistance

Mental healthcare

Flex program for remote work

Job summary

GEICO is seeking a Customer Service Supervisor for their Indianapolis office. In this role, you will mentor and develop a team of 10-15 Customer Service Representatives, providing excellent customer service and handling escalated calls. Candidates should have prior supervisory experience in a call center environment.

This position promises competitive compensation, a 401(k) savings plan with a 6% match, and a flexible work schedule, along with various health and wellness benefits.

Qualifications

• One year of prior supervisory experience required, preferably in a high-volume call center.
• Experience managing remote associates preferred.
• Outstanding customer service skills and/or experience.

Responsibilities

• Mentor and coach a team of 10-15 Customer Service Representatives.
• Provide expert insurance advice to customers and handle escalated calls.
• Support your team to exceed customer expectations.

Skills

Customer service skills

Communication skills

Supervisory experience

Computer skills

Multi-tasking skills

Job description

GEICO is seeking a Customer Service Supervisor for their Indianapolis office. In this role, you will mentor and develop a team of 10-15 Customer Service Representatives, providing excellent customer service and handling escalated calls. Candidates should have prior supervisory experience in a call center environment.

This position promises competitive compensation, a 401(k) savings plan with a 6% match, and a flexible work schedule, along with various health and wellness benefits.